If you or someone else is seriously injured or in need of urgent medical help, call triple zero immediately.
Pregnancy, Birth and Baby is a phone and online service for all Australians. Speak with a trained counsellor for information, advice and counselling about all aspects of pregnancy, childbirth and your baby’s first year.
If you have a health concern and you’re not sure what to do, simply call healthdirect Australia and speak with a registered nurse. You’ll get fast, expert advice about any health issue, helping you make an informed decision about how to manage it.
The after hours GP helpline is an additional service to healthdirect Australia, and lets you speak with a registered or accredited GP for further medical assessment and advice. It is designed to supplement existing after-hours medical facilities, giving all Australians access to the advice of a doctor at nights, on weekends and on public holidays – 365 days a year.
The Australian Breastfeeding Association (ABA) runs the National Breastfeeding Helpline 1800 mum 2 mum (1800 686 268). The Breastfeeding Helpline is available 7 days a week and offers support and advice to breastfeeding mums.
Call 1800-MUM-2-MUM (or 1800-686-2-686)
Anyone across Australia experiencing a personal crisis or thinking about suicide can contact Lifeline. Lifeline is available 24/7 to provides access to crisis support, suicide prevention and mental health support services.
Miracle Babies Foundation NurtureLine is a free family support helpline catering for families with a threatened pregnancy, the hospital journey with a baby currently in NICU/SCN, the transition to home and onwards.
PANDA operate a helpline that is available Monday to Friday from 10am to 5pm AEST and is staffed by trained counsellors and volunteers who provide confidential information, support and referral to anyone affected by depression and anxiety during pregnancy and after childbirth.
SIDS and Kids bereavement support services assist families who have experienced the sudden and unexpected death of a baby or child, during birth, pregnancy or infancy, regardless of the cause.
St Johns Ambulance Australia First Aid
Advice and information for parents with kids up to 18 years.
To report child abuse and neglect 24 hours 7 days a week.
New South Wales
Australian Capital Territory
Australian College of Midwives
Health Direct Australia - find a local health service
PCOS Health and Nutrician Centre
Child and Youth Health
Virtual Child's HealthPublic information on children's health.
Behavioural Optometrist Eyecare Plus
Doctors4U - Australian Medical practitioner Listings including articles and health funds.
Zero to ThreeParenting A-Z, child development and more
Organic BubsHealthy & freshly prepared organic meals for babies & toddlers. Order on line for home delivery.
Local Child CareYour online child care directory Sydney
Miracle Babies - supporting premature and sick newborns and their families.
Focus on the FamilyA website full of information to assist families
Last reviewed: April 2015
Whatever feelings or thoughts are on your mind we’re here for you. There is always someone to talk to, with counsellors available between 7am and midnight AEST offering confidential support. Call 1800 882 436 (free from landlines).
The Pregnancy, Birth and Baby helpline offers information, referrals and/or support to pregnant women, partners and families or new parents who have a baby up to 12 months of age. The helpline is available at any time of the day or night, 365 days a year or if preferred, callers can use the video call option between 7am to midnight for face-to-face support.
At this time, the service is only available to people located in Australia.
Counsellors will provide non-judgemental, non-directive and unbiased counselling with a view to support callers with their primary concerns.
Counselling discussions may include areas such as:
It is important to note that the counselling provided by the Pregnancy, Birth and Baby helpline is intended for pregnancy, birth or parenting concerns and issues, and not specifically for mental health disorders (although counsellors will respond when and as appropriate).
The counselling team is a multidisciplinary team, with counsellors requiring previous experience working within a telephone counselling context, a minimum of 4 years tertiary education in social work, psychology or counselling and an a current membership with an appropriate peak body. Further to this, counsellors require specific training in pregnancy, birth or parenting related issues.
Counsellors are available between 7am and midnight (EST). Outside of these hours, the phone is manned by staff able to provide information and referrals, and have the capacity to arrange a counsellor to call back at a convenient time to the caller the following day or evening.
When contacting the Pregnancy, Birth and Baby helpline, a caller can initially expect to hear a recorded message:
The call will then be placed in a queue for the first available Customer Service Operator (CSO) to answer. Once answered, the CSO will:
For information what to expect when using the video call service, visit the Pregnancy, Birth and Baby video call page.
A caller may prefer to speak with Pregnancy, Birth and Baby helpline in their preferred language (other than English), and therefore will require the assistance of an interpreter.
This may happen one of two ways; the callers may contact Pregnancy, Birth and Baby helpline having already obtained the services of the translating service, or during the course of the call staff are able arrange for a translator if it is required.
If, as suggested above, during the course of the call it is indicated it would be easier speaking in a language other than English, the caller will be placed on hold while the Customer Service Operator contacts the Translating and Interpreter Service to organise an interpreter.
Once connection is established the call continues as per usual.
This will be at no charge to the caller.
The Pregnancy, Birth and Baby helpline is here for you when you need someone to talk to. Call 1800 882 436.
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